We are increasing the cleaning and sanitization frequency of high-touch surfaces and high-traffic guest and colleague areas such as elevators and elevator buttons, escalator handrails, and restrooms —which includes the use of hospital-grade disinfectants. We are also implementing enhanced cleaning protocols.​

We are conducting temperature checks of all colleagues. Colleagues who report any cold or flu-like symptoms are asked to refrain from coming to work, and colleagues with a fever of 37.5 C (99.5 F) or greater will be advised to contact their healthcare provider.

Good hand hygiene is one of the most important steps individuals can take to protect themselves. Regular hand-washing with soap or hand sanitizer stations or sanitizing wipes is being promoted throughout. Social distancing measures are strongly encouraged in public areas.

All colleagues are required to wear face masks at all times, as well as additional personal protective equipment are provided based on job specifications. From front line associates to housekeeping, security staff, maintenance colleagues; all are trained on the importance of wearing appropriate protective gear and are taking additional safety precautions for guests and each other.

We will continue to follow procedures and protocols developed in consideration of guidance and information shared by various health organizations including the World Health Organization (WHO), local authorities and other leading experts and organizations. Our focus is on establishing an environment that is sanitary, safe and healthy.